20 February 2023
We are very sorry for the concern and inconvenience caused to our customers due to the suspension of our services.
We are pleased to announce that we will resume our services for withdrawal of fiat currency and crypto assets of FTX Japan via the Liquid Japan web platform at 12:00 p.m. (noon, JST) on February, 21, 2023.
In order to proceed with withdrawals, customers who have assets in their FTX Japan account would need to confirm the balance of their assets and transfer them to their Liquid Japan account. Customers who do not have a Liquid Japan account are required to open one before they can transfer assets. We have sent an email to all eligible customers regarding the details of the procedures. If you have not completed the procedure, please follow the instructions in the email and complete the process.
Please note that due to the large number of requests from customers, it may take some time for the withdrawal process to be completed. We will announce the resumption of other FTX Japan services as soon as possible.
Thank you very much for your patience and cooperation.
FAQ regarding FTX Japan Asset Return Withdrawals
If you have any questions regarding this matter, please contact the following;
Liquid Japan Customer Support
For other products and services offered by FTX Trading Ltd. or its affiliates, please visit
https://restructuring.ra.kroll.com/FTX/ for the latest information.